Payment & Terms

Delivery

We deliver to most places in Hong Kong except restricted areas and outlying islands such as Lamma Island, Cheung Chau and Lantau Island.

Free delivery will be offered for purchases over HK $800. For orders under HK $800, there is a delivery service charge of $150

Delivery will be within 4 days of your purchase. delivery timeslots are either before 6 pm or 6 pm-10 pm. Delivery service will be rearranged under bad weather conditions / unexpected situations.

 

Payment Method

We accept payment by bank transfer
HSBC: GRAPES AND GRAINS LIMITED
Direct Transfer: Account number: 741-303473-838

PayMe is also available
If you choose PayMe as your payment option, instruction will be sent to you upon receiving your order.

**FPS (Faster Payment System) is NOW available!
FPS ID: 6020580 (Grapes and Grains Limited)

 

Exchange or Returns

You are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case, you can contact us to make arrangement for exchange within 7 days of receipt. Otherwise, under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

Wine above HK$700 per bottle or over 10 years old shall not be refunded in any event.  If we agree you are entitled to exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative products. The original sales receipt or relevant electronic receipt must be produced to us for the request of product exchange.